Use the Policy Editor

Every store policy in Tanqory is written in the same editor, so once you know it you can write any of them. You reach it by opening a policy from the Policies page, and it gives you three ways to begin plus a rich-text area to shape the text. The editor also carries a reminder that a template is a starting point rather than legal advice, which matters because a policy is a commitment a customer can hold you to. This article covers the editor itself; while Store Policies Overview lists the policies and where they appear.

Before you begin

• Have your policy text, or a clear idea of what it should say, ideally checked by someone qualified for your region.
• Decide how you want to start before you open the editor, since it offers a template, an AI draft, or a blank page, and each one fills the editor differently.
• Open Settings > Policies in the admin sidebar, then under Written policies select the policy you want to write.

Write a policy in the editor

1. Open a policy. From Settings, then Policies, select the policy you want to write, such as Privacy policy. Its editor opens on its own page, headed with the policy name and a short description of what the policy is for.
2. Choose how to start. In the Policy content area you have three ways to begin: Use template fills the editor with a starting draft you can adapt, Generate with AI drafts text for you to review and edit, and Start from scratch leaves the editor empty. Whichever you pick, treat the result as a draft to check against what your store actually does, not as finished legal text.
3. Write and format the policy. Type or paste your text into the editor and use the toolbar to format it: headings and paragraphs, bold and italic, lists, links, and tables. Clear formatting is what makes a long policy readable, so a customer can find the part they need rather than giving up on a wall of text.
4. Read the legal disclaimer. The editor shows an important legal disclaimer that a policy template is provided for information only and is not legal advice. A template or an AI draft is a starting point, and anything binding should be reviewed by someone qualified before you rely on it.
5. Save the policy. When the policy reads the way you want, save it. It then shows as set on the Policies page instead of No policy set, and its link works from the checkout footer. You can reopen the same editor any time to update the text.

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The same editor opens for every policy on the page, so none of this has to be learned twice. A saved policy is live rather than finished, since reopening it is the ordinary way to change the wording later, and the checkout footer serves whatever the current text says rather than the version you first saved.

Verify the result

• The policy shows as set on the Policies page rather than No policy set.
• Reopening the policy shows the text you saved.
• The policy link opens your text from the checkout footer.

Best practices

• Use a template or AI draft as a starting point only, and edit it to match what your store actually does.
• Have anything legally binding reviewed by someone qualified for your region before you publish it.
• Format with headings and lists so customers can scan the policy and find what they need.
• Reopen and update a policy whenever your practices change, so the text stays true.

Common mistakes

• Saving a template with its placeholders still in it. A template arrives with bracketed fields such as the store name, the contact email, the contact address, and the last updated date. Left as they are, customers read a policy that literally says [CONTACT_EMAIL], which undermines the trust the policy was meant to build. Read the whole draft before you save it.
• Treating a template or an AI draft as finished. Both give you a starting point written from general practice, not from knowledge of your business. The editor says so itself, with an Important legal disclaimer noting the template is for informational purposes only and does not constitute legal advice.
• Leaving the starting point until after you have written. The editor offers a template, an AI draft, or a blank page, and each fills the editor differently. Decide which you want first, and if you do want to switch after writing, copy your text somewhere safe before you do.
• Writing what you intend to do rather than what you do. A policy describing a returns window you do not honor, or data handling you have not set up, is worse than a shorter policy that is true.
• Never revisiting it. Policies go stale as your store changes. Adding a new payment provider, shipping region, or marketing tool can make yesterday's policy inaccurate.

Next steps

• Store Policies Overview
• Privacy Policy
• Terms of Service

Related articles

• Contact Information Policy
• Create and Edit Pages