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Discount Status Flow

Every discount has a status that says where it is in its life: Active, Scheduled, Expired, or Draft. The status tabs on the Discounts page group discounts by status, and a discount moves between them on its own based on its active dates, so the status tells you whether it is working right now.

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Every discount has a status that shows where it is in its life, and the Discounts page groups discounts by status with a row of tabs: All, Active, Scheduled, Expired, and Draft. The status tells you from the list whether a discount is working now, is waiting to start, has finished, or is not live yet, so you can find the discounts in a given state by clicking its tab.

A discount changes status on its own based on its active dates. Before its start date it sits as Scheduled and does not apply. At the start it becomes Active and customers can use it. At the end date, if one is set, it becomes Expired and stops applying. A discount that is not yet live appears under Draft. Because these changes happen automatically, the status is a reliable signal of whether a discount is affecting checkout right now, without you having to check the dates yourself.

The statuses

Status What it means
Active The discount is live and can be used at checkout
Scheduled The discount is set to start later and is not applying yet
Expired The discount has passed its end date and no longer applies
Draft The discount is not live
All Not a status; this tab shows every discount whatever its status

Before you begin

  • Your role includes View discounts.
  • Open Discounts in the admin sidebar to open the discounts list.

Steps

1. Open Discounts and read the status tabs

Open Discounts. The tabs across the top are All, Active, Scheduled, Expired, and Draft, each with a count, so you can see how many discounts are in each state.

The status tabs on the Discounts page: All, Active, Scheduled, Expired, and Draft, each with a count. (opens full size)

2. Filter to a status

Click a tab to see only the discounts in that status. Use Scheduled to review discounts that are set to start, Active to see what is live now, and Expired to find discounts that have ended, for example when you want to reuse one.

3. Check a discount's dates to understand its status

A discount's status follows its active dates, so if a discount is Scheduled when you expected it to be Active, open it and check the start date and time. See Schedule Discounts.

Verify the result

  • A discount within its active dates shows as Active and applies at checkout.
  • A discount with a start date in the future shows as Scheduled and does not apply yet.
  • A discount past its end date shows as Expired and no longer applies.

Best practices

  • Check the Active tab before a launch, so you know exactly which discounts are live.
  • Use the Scheduled tab to confirm upcoming discounts, so a planned promotion is set to start when you expect.
  • Look at the Expired tab to reuse past discounts, for example by duplicating one for a new campaign.

Common mistakes

  • Assuming a discount is live when it is Scheduled, so it is not applying yet because its start date has not arrived.
  • Not setting an end date, so a discount stays Active instead of moving to Expired when the promotion should end.

If something goes wrong

  • A discount is not applying. Check its status tab: if it is Scheduled its start has not arrived, and if it is Expired its end date has passed.
  • A discount is under Draft. It is not live yet; open it, finish it, and make it active.
  • You cannot see a discount. Check the All tab, since the other tabs show only one status.

Next steps

Still stuck?

More in Discounts

  • Discount Usage Limits

    The Usage limits section controls how many times a discount can be redeemed. You can cap the total number of uses across all customers, and you can limit each customer to one use. Because a discount with no limit can be shared and reused without bound, these two settings are how you keep a code from being redeemed far more than you planned.

  • Apply a Discount to a Customer Segment

    The Eligibility control on a discount decides who can use it. You can leave it open to all customers, or limit it to a market, to specific customer segments, or to individual customers. Limiting a discount to a segment means only customers who match that segment can redeem it, which is how you run an offer for a chosen group such as returning or high-value customers.

  • Automatic Discounts

    An automatic discount applies at checkout with no code to enter. You create one like any discount, but set the Method to Automatic discount and give it a Title that customers see in their cart and at checkout.

  • Configure Discount Combinations

    The Combinations section decides whether a discount can be used together with other discounts on the same order. You can allow it to combine with product, order, or shipping discounts. By default a discount does not combine with any other, so a customer gets one discount at a time unless you turn a combination on.

All 32 articles in Discounts

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