Discounts

A discount lowers the price a customer pays at checkout. Tanqory has four discount types, each available as a code customers enter or as an automatic discount, all managed from the Discounts page.

A discount code is a code customers enter at checkout to get a discount. You create one from the Discounts page by choosing a discount type, setting the method to Discount code, and entering the code and its value.

The Active dates section controls the window in which a discount runs. You set a start date and time so the discount begins on its own, and you can turn on Set end date to add an end date and time so it stops on its own. Because the start and end drive the discount status, scheduling lets you plan a sale in advance and be sure it does not run longer than you intend.

The Usage limits section controls how many times a discount can be redeemed. You can cap the total number of uses across all customers, and you can limit each customer to one use. Because a discount with no limit can be shared and reused without bound, these two settings are how you keep a code from being redeemed far more than you planned.

Clicking a discount opens its detail page, which is the discount form filled in with its current settings, plus a Summary panel that shows the status, type, and a list of the discount's rules in plain language. From here you can review a discount in one read, edit any part of it, duplicate it, and see how many times it has been used.

The Discounts page is where you manage every discount in your store. You filter the list by status, search for a discount, select rows to activate or deactivate several at once, manage the columns shown, export the list, and open any discount to edit it. Because everything is in one list, you can review and update your discounts from a single place.

The Eligibility control on a discount decides who can use it. You can leave it open to all customers, or limit it to a market, to specific customer segments, or to individual customers. Limiting a discount to a segment means only customers who match that segment can redeem it, which is how you run an offer for a chosen group such as returning or high-value customers.

An automatic discount applies at checkout with no code to enter. You create one like any discount, but set the Method to Automatic discount and give it a Title that customers see in their cart and at checkout.

Every discount has a status that says where it is in its life: Active, Scheduled, Expired, or Draft. The status tabs on the Discounts page group discounts by status, and a discount moves between them on its own based on its active dates, so the status tells you whether it is working right now.

The Combinations section decides whether a discount can be used together with other discounts on the same order. You can allow it to combine with product, order, or shipping discounts. By default a discount does not combine with any other, so a customer gets one discount at a time unless you turn a combination on.

When you create a product discount, the Applies to control decides what it discounts. You can apply it to specific collections or to specific products, then use Browse to pick the exact items the discount covers.

The Timeline at the bottom of a discount records when the discount was created and updated, each entry marked with the date and time. It also has a comment box where staff can leave notes that only you and other staff can see, so you can check what has happened to a discount and add context for your team.

A free shipping discount removes the shipping charge at checkout, either when a customer enters a code or automatically once their order qualifies. You create it like any other discount and choose Free shipping as the type, then set which countries the offer covers and, if you want, exclude shipping rates over a certain amount so very expensive options are not given away for free. To encourage larger orders, add a minimum purchase amount under purchase requirements, so customers get free shipping once their order reaches a set amount.

Tanqory has four discount types, chosen when you create a discount: Amount off products, Buy X get Y, Amount off order, and Free shipping. The type decides what the discount reduces, while the value and whether it uses a code are set on the form afterward.

When you select more than one discount in the list, a bar appears with actions that apply to all of them at once. You can activate or deactivate the selected discounts together, which saves opening each one, and a More actions menu holds further options.

Deleting a discount removes it for good from More actions on the discount's page. A confirmation dialog spells out that the action cannot be undone, that the discount's usage history is lost, and that an active discount stops working right away. If you only want to turn a discount off, use Deactivate instead, which is reversible.

A Buy X Get Y discount gives a customer a discount on one set of items when they buy another set. You set what the customer buys, what they get, and how the items they get are discounted, including the option to make them free.

On a discount's page, the Performance area shows how many times the discount has been used and a link to the sales by discount report. This companion explains how to read it and where to go for more, and links to the full detail page guide.

The Duplicate button on a discount makes a copy with the same settings, so you can create a similar discount without building it from scratch. The copy opens right away with its own detail page, named after the original, and you then change the code and anything else that should differ before you use it.

The Export button on the Discounts page downloads your discounts as a CSV file. You choose whether to export the current page or all discounts, and whether to use a spreadsheet-ready CSV or a plain CSV, then download the file for your records or for use outside the admin.

A discount does not have a single Rules section. Its rules are the form sections on the discount page, such as what it applies to, who is eligible, requirements, limits, combinations, and dates, and the Summary panel's Details list restates all of them in plain language. This companion explains where the rules live and links to each one.

There is no single discount analytics report in Tanqory, so you read discount performance in two places. Each discount shows the number of times it has been used, and the store Analytics page includes a Discounts figure in its sales breakdown for the total taken off by discounts over a period. This companion explains where each figure lives and links to the full pages.

To keep a record of every discount in your store, export the whole list to a CSV file. In the Export dialog choose All discounts as the scope so the file is not limited to the current page, pick a format, and download. For every export option and the dialog itself, see the full export guide.

When you create a discount, the Select discount type dialog asks you to pick one of four types. This guide maps common goals to the type that fits, then points to the full reference and the article for the type you pick.

The top of the Discounts page shows a Discount Metrics panel with four figures: Total Discounts, Active Discounts, Times Used, and Total Revenue, for a date range. This companion explains what each figure means and how to read them, and links to the full Discounts page guide.

Combining lets a discount apply on the same order as another discount. Tanqory groups discounts into product, order, and shipping, and a discount can be set to combine with any of these. This companion explains what stacking means, and links to the full setup.

The total uses limit caps how many times a discount can be redeemed across all customers. This companion covers when to use it, how to pick the number, how to watch the used count, and what happens once the cap is reached, and links to the full usage limits guide.

Tanqory does not have a preview that runs a discount against a sample cart. To check a discount before it applies to real orders, read the Summary Details list to confirm its rules, and place a test order at checkout. This article covers both checks.

The discount form has the same set of sections from top to bottom: Method, the code or title, Discount value, Applies to, Eligibility, Purchase requirements, Usage limits, Combinations, and Active dates. This walkthrough describes each section in order and links to its full article.

On a discount, redemptions are shown as a used count in the Performance area, not as a list of the orders that used it. This companion explains where to see how many times a discount has been redeemed and where to look for more, and links to the detail page.

When a discount's eligibility is set to a customer segment, only customers who are in that segment when they check out can redeem it. This companion explains what that means in practice, and links to the full setup for choosing a segment.

On the Discounts page you can save the way you have filtered the list as a named view, so you can return to it without setting the filters again. You add one with the plus next to the status tabs, which opens a Create new view dialog where you name it and save it.