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Configure Customer Notifications

Each customer notification is an editable email template. Open a template to change its subject and body, preview it, send a test, or reset it, from the Customer notifications page.

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What's on the editor

Control What it does
Email subject The subject line of the email, which can include placeholders
Email body A live preview of the email
Reset to Default Returns the template to the standard version
Generate with AI Drafts the content for you
Send Test Email Sends a test copy so you can check it
Edit Code Opens the template's underlying code to edit it directly

Before you begin

  • Your role includes General settings.
  • Open Settings > Notifications in the admin sidebar. Open Customer notifications, then the template you want to edit.

Edit a customer notification template

From the admin, open Settings, then Notifications, then Customer notifications, and select the template you want to edit. This example opens Order confirmation. The editor shows the template's controls across the top, its Email subject, and an Email body preview below.

The customer notification template editor: the Reset to Default, Generate with AI, Send Test Email, and Edit Code buttons, and the Email subject line (opens full size)

  • Edit the email subject. The Email subject is the line customers see in their inbox, and it can include placeholders. On the Order confirmation template it reads "Order" followed by the order-number placeholder and the word "confirmed", so each email names the order. A subject that names the order like this is easy for customers to recognize in a busy inbox.
  • Edit the email body. Below the subject, the Email body shows a live preview of the email. The Order confirmation default includes a greeting to the customer by first name, an order-details block with the order number and date, an order summary with the line items, subtotal, shipping, taxes, and total, and the shipping address, all built from placeholders. Edit the wording so the message reads in your brand's voice.
  • Change the content. Use the buttons across the top to shape the email. Reset to Default returns the template to the standard version if a change goes wrong. Generate with AI drafts the content for you as a starting point. Edit Code opens the template's underlying code so you can adjust the layout and wording directly. Keep the placeholders in place so each email still carries the right order's details.
  • Send a test. Before you rely on the template, select Send Test Email to send yourself a copy and confirm the subject and body read clearly and render correctly. Checking a test first means a real customer never receives a broken or confusing email.

Best practices

  • Send a test before you rely on it. A test copy shows exactly what a customer will receive, so you catch problems before a real order does.
  • Keep the placeholders intact. They fill in each order's number, customer name, totals, and address, so removing them loses that detail.
  • Keep a consistent voice across templates. Edit each one so all your customer emails read as one brand.
  • Reset if a change goes wrong. Reset to Default brings back the standard template so you can start over.

If something goes wrong

  • A placeholder shows as plain text in a real email. The placeholder syntax was likely broken. Use Edit Code to fix it, or Reset to Default to restore the template.
  • The test email does not arrive. Check that your sender email is set up on the Notifications page, then try Send Test Email again.
  • You cannot edit the template. Your role may not allow managing settings. Ask an owner or admin.

Next steps

Still stuck?

More in Store Setup

  • General Settings

    The General settings page is the hub for your store configuration: store details, defaults like currency and timezone, order numbering and processing, branding, resources, and ownership, all on one page.

  • Store Defaults

    Store defaults sets the store-wide values new products, orders, and reports inherit: the default currency, a backup region, the unit system, the default weight unit, and the store timezone.

  • Store Details

    Store details holds your store profile: the store name, contact email, and phone number that appear on your storefront and in customer messages. You edit them in one dialog from Settings, General.

  • Users

    The Users page is where you manage the people who can access your store admin. You see each team member's status and role, add new users, filter by All, Active, Pending, or Requests, and export the list.

All 31 articles in Store Setup

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