Skip to content
Log inStart free

Can You Import Orders?

The short answer is no: the Orders page has an Export action but no Import, so orders cannot be uploaded from a CSV. This article gives the quick answer and points to the longer explanation of what to do with past orders instead.

Updated
Reading time
1 min
On this page

No. Orders cannot be imported into Tanqory from a CSV. The Orders page carries an Export action for writing your orders out to a file, and there is no matching Import, so there is nowhere to upload an order file.

Orders come into existence in only two ways: a customer checks out on your storefront, or you build one by hand as a draft order. That holds during a migration too, so past orders from another platform stay in that platform's records rather than moving across with your products and customers.

Bringing Past Orders into Tanqory sets out what to do instead, including how to keep your old order history usable and when a draft order is the right way to recreate one.

Next steps

Still stuck?

More in Orders

  • Order Detail Page

    The order detail page is where you work a single order: its items and fulfillment, payment, timeline, and customer, with the actions to edit, refund, or print it.

  • Order Fulfillment Section

    The fulfillment card at the top of an order shows what needs to ship, where it is going, and how far along it is, with the actions to mark it fulfilled, put it in progress or on hold, and buy a shipping label.

  • Order Payment Section

    The payment card on an order reconciles what the customer owed against what they actually paid, showing the Subtotal, Tax, Total, the amount Paid, and the Net payment, along with the payment status and the Refund action.

  • Refund an Order

    Refunding an order returns money to the customer for the items you choose. On the Refund page you pick how many of each item to refund, write a reason for your own records, and set the refund method and the amount, up to the amount still available. Refunded items are removed from the order, and the refund is recorded on it. To change prices or quantities instead of returning money, edit the order rather than refunding it.

All 39 articles in Orders

We use cookies

Necessary cookies keep the site working. With your permission we also use analytics and marketing cookies. Change your choice any time in Cookie settings.