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Order Detail Page

The order detail page is where you work a single order: its items and fulfillment, payment, timeline, and customer, with the actions to edit, refund, or print it.

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The order detail page is where you do the work on one order. It opens when you select an order from the Orders overview, and it gathers everything about that order in one place: what was bought, whether it is paid and fulfilled, who the customer is, and a history of what has happened. This article walks through the page so you know where each part is.

You reach this page by selecting an order under Orders.

Before you begin

  • Your role includes View orders.
  • You know roughly what you are looking for. The page is long, and the cards described here are spread across two columns.
  • Open Orders in the admin sidebar and open the order you want to work on.

The order detail page

The order detail page for order #1004: a header with the order number, Paid and Unfulfilled badges, and Edit order, Refund, Print, and More actions; a left column with the fulfillment card, the payment summary, Metafields, and the Timeline; and a right column with Notes, the Customer card showing the customer's contact information and shipping and billing addresses, Fraud analysis, Conversion summary, and Tags. (opens full size)

At the top, the header shows the order number, its Paid and Unfulfilled status badges, and when and how it was created. On the right of the header are the order-level actions: Edit order, Refund, Print, and More actions. Below that, the page splits into a left column for the order itself and a right column for the customer and related details.

The fulfillment and items card

The first card on the left shows the fulfillment status, such as Unfulfilled, the destination, and each line item with its price, quantity, and total. When you are ready to ship, use Mark as fulfilled here. This card is covered in Order Fulfillment Section.

The payment summary

Below the items, the payment card shows the money side of the order: whether it is Paid, the Subtotal, Tax, Total, the amount Paid, and the Net payment. This is where you confirm the customer was charged the right amount. It is covered in Order Payment Section.

The timeline

The Timeline records everything that has happened to the order, such as when it was created and when it was marked paid, and it has a box to post an internal note for other staff. It is covered in Order Timeline Section.

The right column

The right column holds details about the order and its customer.

  • Notes is a free note about the order, covered in Order Notes Section.
  • Customer shows who the order is for, with contact information and shipping and billing addresses, covered in Order Customer Section.
  • Fraud analysis links to a risk review of the order.
  • Conversion summary shows where the order came from, such as Admin or Manual.
  • Tags lets you label the order.

Best practices

  • Read the status badges first. The Paid and Unfulfilled badges tell you what the order still needs before you read anything else.
  • Use the header actions for whole-order changes, such as Edit order or Refund, and the cards for their own part of the order.
  • Post a timeline note when you do something unusual, so the next person understands the order.

Next steps

Still stuck?

More in Orders

  • Create Draft Order

    Create an order yourself for a phone, email, or in-person sale, then send an invoice, mark it paid, or save it as a draft.

  • Refund an Order

    Refunding an order returns money to the customer for the items you choose. On the Refund page you pick how many of each item to refund, write a reason for your own records, and set the refund method and the amount, up to the amount still available. Refunded items are removed from the order, and the refund is recorded on it. To change prices or quantities instead of returning money, edit the order rather than refunding it.

  • Fulfill an Order

    Fulfilling an order marks its items as shipped once they have gone out. On the fulfillment card you select Mark as fulfilled, tick the items you are shipping, optionally print the packing slip for the parcel, and confirm. The order then moves to Fulfilled. This article walks through marking an order fulfilled from its fulfillment card.

  • Order List Views and Filters

    The Orders list has saved views along the top, shown as tabs with a live count, so you can switch between sets of orders such as Unfulfilled or Unpaid with one click. Below them a search box finds orders by number, customer, or email, and you can add your own views and manage the columns. This article explains the views, the search, and the columns on the Orders list.

All 39 articles in Orders

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