Bank Transfer Payments

Bank Transfer lets customers wire funds directly to your bank account rather than paying with a card. Standard for B2B (purchase orders → wire → fulfillment) and high-value transactions where card limits are restrictive. Operationally, it's a manual payment method: order is created in pending state until your finance team verifies funds and marks the order paid.

Enabled under Supported payment methods in Settings > Payments.

Before you begin

• You are signed in to your Tanqory store admin.
• You have the Manage payments permission.
• You have a business bank account with international wire capability (if serving international customers).
• You have a workflow for finance to verify and mark orders paid.

Steps

1. Open Settings > Payments

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2. Add Bank Transfer under Supported payment methods

The first functional section. Add Bank Transfer under the manual / alternative payment methods category.

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3. Configure bank-transfer details

Tanqory surfaces these to the customer on the order confirmation:

• Account name (your business name as it appears on the account).
• Account number (or IBAN for international).
• Bank name + branch.
• SWIFT / BIC code for international transfers.
• Routing number for US ACH.
• Reference instructions (typically "Use order number as reference").

4. Set per-currency / per-zone eligibility

Bank transfer is geo + currency dependent. Configure:

• Which countries can use it (some markets prefer alternatives).
• Which currencies you accept (matching your bank's accepted currencies).
• Minimum cart-value threshold (transfers have fees; small orders aren't worth processing).

5. Configure the Verify payment workflow

Bank transfer orders are NEVER auto-paid. Your finance / operations team must:

• Receive the wire (usually 1-3 business days).
• Match the wire to the order via the reference number.
• Mark the order as paid in admin.

6. Save and test

Run a test order using Bank Transfer. Verify:

• Order is created with payment status Pending.
• Confirmation email shows the bank-transfer instructions.
• The reference number matches the order number.
• Marking the order as paid (via order actions) advances the status.

Verify the result

• Bank Transfer appears at checkout in eligible geos.
• Order confirmation email includes complete bank details + reference number.
• Order status starts as Pending payment.
• Manual mark-as-paid moves the status to Paid with audit trail.

Best practices

• Auto-cancel after N business days of no payment received: frees inventory holds.
• Use the order number as the reference: makes reconciliation trivial.
• Verify against bank statement, not customer claim: customers sometimes say they paid before they actually do.
• Document FX risk for international transfers: currency may shift between order and payment.
• For B2B, pair with a credit-check workflow: bank transfer on net-30 terms requires established trust.

Common mistakes

• No auto-cancel rule: pending orders accumulate forever.
• Vague reference instructions: finance team can't match wires to orders.
• Marking paid before bank confirmation: risk of fraud or NSF on the wire.
• Accepting unsupported currencies: bank rejects or charges high conversion fees.
• No FX-rate locked at order time: customer expectations break when rate shifts.

If something goes wrong

• Customer says they paid but no funds arrived: request wire confirmation; international transfers can take 5+ days.
• Wire arrived but reference is wrong: manual matching by customer name + amount.
• Wrong currency arrived: apply the closing exchange rate; charge / refund the difference.
• Order auto-cancelled but customer paid late: re-instate the order with the late payment.
• Permission denied: your role lacks Manage payments.

Next steps

• Cash on Delivery
• PromptPay QR Payment
• Payment Processing

Related articles

• Manual Payment Methods
• Payment Methods Overview
• Orders Overview