Skip to content
Log inStart free

Cookie Banner

The cookie banner is the consent message shown to shoppers on your online store. From its settings you control the regions it appears in, its text, colors, and position, and whether it shows in checkout.

Updated
Reading time
4 min
On this page

The cookie banner is the consent message your online store shows to shoppers, asking whether they accept cookies and similar technologies before those run. From its settings page you control which regions see the banner, the wording and buttons shoppers read, the banner's colors and position, and whether it also appears in checkout. Setting it up helps your store meet the consent rules of the regions you sell to. You reach it from Settings, then Customer privacy, then the Cookie banner row. Because consent rules vary by region, confirm your obligations with your own legal advisor.

What you control here

Section What it does
Regions and content Which regions see the banner, kept in sync automatically or set by you
Cookie banner and Cookie preferences The banner wording and its Accept, Decline, and Manage preferences buttons
Colors The banner's color scheme: Light, Dark, or Custom
Position Where the banner sits on the online store
Checkout Whether the banner also appears in checkout

Before you begin

  • Your role includes General settings.
  • Open Settings > Customer privacy in the admin sidebar, where the cookie banner settings live.

From the admin, open Settings, then Customer privacy, then select the Cookie banner row. The settings page opens with a View and a More actions button at the top, and the banner's settings laid out down the page in cards.

Set the regions and content

The Regions and content card decides where the banner appears. Use automated settings keeps the regions and content in sync with the latest Tanqory recommendations, and it is on here. A line below shows where the banner currently appears, for example that it is visible in Austria, Belgium, and a number of other regions. Leaving automated settings on is the simplest way to keep coverage current as rules change; turn it off only if you need to set the regions and content yourself.

The Regions and content card with Use automated settings on, the banner preview with its Cookie consent text and Accept, Decline, and Manage preferences buttons, and the Colors options (opens full size)

Review the banner and preferences content

Below the regions, a preview shows how the banner reads, with two tabs, Cookie banner and Cookie preferences. The Cookie banner preview is the Cookie consent message shoppers first see, explaining that you and your partners use cookies to personalize the experience, show ads, and run analytics, and that these are not used unless the shopper accepts. It carries the buttons shoppers act on, Manage preferences, Accept, and Decline, and links to your Privacy Policy. The Cookie preferences tab is the detailed view shoppers reach from Manage preferences. Keep the wording clear, since this is the shopper's first choice about their data.

Choose the colors

Under Colors, pick the banner's color scheme: Light, Dark, or Custom. Light is selected here. Choose the scheme that stays readable against your storefront, and use Custom if you need the banner to match your brand colors exactly.

Choose the position

The Position card sets where the banner sits on the online store, with a View button to preview it. The choices are Center, Bottom full-width, Bottom center, Bottom left, and Bottom right, shown as small layout previews; Bottom full-width is selected here. Pick a position that is clearly visible without hiding your main content or key storefront controls.

The Position card with the five layout options Center, Bottom full-width, Bottom center, Bottom left, and Bottom right, and the Checkout card with the Show cookie banner in checkout toggle (opens full size)

Decide whether to show it in checkout

The Checkout card has a Show cookie banner in checkout toggle, off here, and its own View button. A note explains that the cookie banner only applies to the online store, and points you to learn more about cookie consent or to your privacy policy settings for managing privacy across all channels. Turn this on if you want shoppers to see the banner during checkout as well as while browsing.

Best practices

  • Keep automated settings on unless you have a reason not to. It keeps the regions and content current with the latest recommendations as rules change.
  • Make Accept and Decline both easy to see. The banner is the shopper's first data choice, so do not hide one option.
  • Keep the banner readable. Choose a color scheme and position that stay clear against your storefront without covering key content.
  • Link to your privacy policy. The banner references your Privacy Policy, so make sure that policy is published and current.

If something goes wrong

  • The banner does not appear for a shopper. Check the Regions and content card to confirm the shopper's region is covered.
  • You need it in checkout too. The banner applies to the online store by default; turn on Show cookie banner in checkout to extend it.
  • You cannot change a setting. Your role may not allow managing settings. Ask an owner or admin.

Next steps

Still stuck?

More in Store Setup

  • Staff Notifications

    Staff notifications are the internal alerts your team receives about store events. You turn each type on or off and add the staff who receive them, from Settings, Notifications.

  • Notifications

    The Notifications page is where your store's automated messages are set up. You set the sender email and open the groups for customer emails, staff alerts, fulfillment services, and webhooks.

  • Store Defaults

    Store defaults sets the store-wide values new products, orders, and reports inherit: the default currency, a backup region, the unit system, the default weight unit, and the store timezone.

  • Store Details

    Store details holds your store profile: the store name, contact email, and phone number that appear on your storefront and in customer messages. You edit them in one dialog from Settings, General.

All 31 articles in Store Setup

We use cookies

Necessary cookies keep the site working. With your permission we also use analytics and marketing cookies. Change your choice any time in Cookie settings.