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Edit a Shipping Profile

To change a shipping profile, you open it and edit its parts on the profile page, where you can rename a custom profile, change its products, fulfillment locations, and shipping zones and rates. A custom profile can also be deleted from its Actions menu. The General profile is edited the same way but cannot be renamed or deleted.

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You edit a shipping profile by opening it and changing its parts directly on the profile page, so there is no separate edit mode. From there you can rename a custom profile, change which products it covers, adjust its fulfillment locations, and add or change its shipping zones and rates. A custom profile can also be deleted, while the General profile is always present and cannot be renamed or deleted.

Before you begin

  • Your role includes Shipping settings, the permission that lets you change the store's shipping configuration.
  • You know what you want to change on the profile, and for a custom profile, which products it should cover.
  • Open Settings, then Shipping and delivery, and find the Shipping section.

What you can change

Opening a profile shows the same sections you set when it was created, each of which you can edit.

Part What editing it does
Profile name Renames a custom profile; it is for your reference and customers do not see it
Products Changes which products the profile covers
Fulfillment locations Changes which locations fulfill the profile's products
Shipping zones and rates Adds, changes, or removes the destinations and their rates
Delete profile Removes a custom profile, from its Actions menu

Steps

1. Open the profile

In Settings > Shipping and delivery, open the Shipping section (1).

The Shipping and delivery settings page. Box (1) marks the Shipping row, where the store's profiles live; open it to see the profiles. (opens full size)

The section expands to list your profiles. The General profile (1) is the store default, and any custom profiles appear under Custom profiles below it. Select the profile you want to edit, and its page opens.

The expanded Shipping section. Box (1) marks the General profile row under Store default, showing All products, 2 of 2 locations and 5 zones; the Custom profiles section with Add custom profile sits below. (opens full size)

2. Rename a custom profile

On a custom profile's page, the Profile name field holds its name, which you can change. The note beneath it says the name is for your reference only and that customers do not see it, so rename it to whatever keeps your profiles clear.

The General profile has no name field. Its page opens straight into Products, Fulfillment locations and Shipping zones, so there is nothing to rename.

The Profile name field on a custom profile's page, holding the name Fragile items, with the note that customers will not see this name (opens full size)

3. Change the products, locations, zones, and rates

Use the Products section to add or remove the products the profile covers, the Fulfillment locations section to change where they ship from, and the Shipping zones section to add or change zones and their rates. These are the same sections you set when creating a profile. Create a Shipping Profile covers these fields in full, while Set Up Shipping Rates and Create and Edit Shipping Zones go deeper on rates and zones.

4. Delete a custom profile if you no longer need it

To remove a custom profile, open it and select Actions, then Delete profile. The products it covered return to the General profile and use the general rates again. The General profile has no delete option, since it is the store default.

Notes and best practices

  • Changes take effect for the products in the profile. Editing rates or zones changes what customers of that profile pay, so review before you rely on it.
  • Keep a rate in every zone. If you remove rates while editing, a zone left without one blocks checkout for customers there.
  • Renaming is safe. The profile name is internal, so renaming it does not change anything the customer sees.
  • Deleting returns products to the General profile. Before deleting a custom profile, make sure the general rates are right for the products that will move back.

If something goes wrong

  • A change is not reflected at checkout. Confirm you saved it on the correct profile, and that the product is in that profile.
  • You cannot rename or delete the General profile. That is expected; the General profile is the store default and only custom profiles can be renamed or deleted.
  • You cannot change these settings. Your role may not allow managing store settings. Ask an owner or admin.

Next steps

Still stuck?

More in Shipping

  • Shipping Labels

    The Shipping labels page is where you buy discounted carrier labels for the orders that are ready to fulfill, grouped by destination. You can estimate a cost with the rate calculator before you commit, and track how your recent shipments are performing on delivery speed and tracking coverage. Buying a label handles the postage, barcode, and tracking together, so you skip the trip to a carrier counter and re-typing addresses.

  • Carrier Accounts

    Connecting your own carrier account so checkout quotes the carrier's live negotiated rates instead of a price you maintain. What changes for the customer, how it differs from the carriers you buy labels from, and the plan it needs.

  • Customize Packing Slips

    Every packing slip your store prints comes from one HTML and CSS template. This article covers what the default slip already prints, the placeholders and logic tags that put each order's own values on it, and how to preview a change against a real order before you save it or put the original back.

  • Order Routing

    Order routing rules decide which location is assigned to fulfill each new order. The rules run in a priority order from top to bottom, you can reorder or delete them, add more from a set of rule types, and revert to the defaults.

All 23 articles in Shipping

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