Skip to content
Log inStart free

Storefront Privacy Policy

See where your store Privacy policy is set and how it reaches customers. The policy is one of the written policies in Settings > Policies, and it links from the checkout footer and can be added to your online store menu.

Updated
Reading time
2 min
On this page

Your store Privacy policy is one of the written policies you manage on the Policies page in your store settings. This article shows where the policy lives and how it reaches customers on the storefront. Publish a Privacy Policy has the full editor and the legal requirements behind one.

Note: You need a role that can manage settings to open Settings > Policies. Until you add text, the Privacy policy shows No policy set.

Where to set the Privacy policy

Open Settings > Policies. Under Written policies, the Privacy policy sits alongside your other store policies, such as the Return and refund policy, Terms of service, Shipping policy, Contact information, and Legal notice. Select Privacy policy to open its editor and add your text. Once you save it, its status changes from No policy set to show that a policy is in place.

The Written policies section in Settings > Policies. Privacy policy (1) sits among your store other written policies, each showing No policy set until text is added. Select it to open the editor and save your policy. (opens full size)

Writing the policy

The editor does not start you with a blank page unless you want one. Under Policy content you choose between Use template, Generate with AI, and Start from scratch. Whichever you pick, the draft is a starting point rather than a finished privacy policy. Templates arrive with bracketed placeholders that have to be replaced, and the editor carries a legal disclaimer stating the template is for information only and is not legal advice.

Writing the privacy policy itself is covered in Privacy Policy, which goes through what it should say and how to check it. This article stays with where the policy lives and how customers reach it.

How customers see it

Once your Privacy policy has text, the storefront links to it in two ways:

  • It is linked in the footer of checkout, so customers can read it before they place an order.
  • It can be added to your online store menu, such as a footer menu, so it also appears on your regular storefront pages. See Menus to add the link.

Best practices

  • Use policy text from a lawyer or a qualified template service so it reflects how your store actually collects and handles customer data.
  • Add the Privacy policy to a visible menu, such as your footer, so customers can reach it outside of checkout.
  • Review the policy when your data practices change, for example when you add a new payment provider, analytics tool, or email service.

Next steps

Still stuck?

More in Online Store

  • Manage Themes

    The Themes page is where you preview your storefront, customize your current theme, and add or switch to other themes, including creating one with AI. Publishing a theme makes it the one customers see.

  • Brand Identity

    Set up your store brand identity in one place from Settings, then Brand: logos, colors, cover image, tagline, business description, and social media links.

  • Create and Edit Pages

    Pages hold standalone content on your online store, such as an About us page or your store policies, separate from your products and collections. You create one from the Pages area, give it a title and content in a rich text editor, and set its web address, visibility, and theme template. This article walks through the page editor and how to create and edit a page.

  • Metafields and Metaobjects

    Metafields let you add your own custom data to a store resource, such as a product or a customer, for information that does not have a built-in field, while metaobjects let you build custom data structures of your own. You manage both from the Metafields and metaobjects page, where metafield definitions are grouped by the resource they belong to. This article explains the page, how definitions are organized by resource, and how metafields and metaobjects differ.

All 33 articles in Online Store

We use cookies

Necessary cookies keep the site working. With your permission we also use analytics and marketing cookies. Change your choice any time in Cookie settings.